Product Id: 18056229
Description: Quantum StorageCare Silver Software Support Plan - Technical support - for StorNext Enhanced iMover Module Vaulting Option - phone consulting - 1 year - 9x5
Mfr Part #: SSNSE-SEVA-SL10
StorageCare Services offer a comprehensive range of enhanced support options for Quantum software products. Not only will you enjoy the added dimension of data protection, StorageCare Services will also protect against the negative impact of extended downtime.
The Silver Software Support Plan provides telephone support Monday through Friday (5 days a week), during local business hours (8:00am - 5:00pm). Customers may log a support request at any time, but troubleshooting activities will take place during this time frame.
- 5x9 telephone support
- 7x24 access to web
- All software releases included; maintenance packages and upgrades