Product Id: 16896168
Description: Quantum StorageCare Rapid Exchange Zone 1 - Extended service agreement (renewal) - replacement - 1 year - shipment
Mfr Part #: SR-ER-R11StorageCare Services offer a comprehensive range of enhanced, on-site service and support options for Quantum tape library and enhanced backup system products. Not only will you enjoy the added dimension of data protection, StorageCare Services will also protect against the negative impact of extended downtime.
Under Rapid Exchange support, Quantum will ship a replacement product or part (at Quantum's option) to the customer's site before the defective product or part is returned to Quantum.