New Return Request Function Goes Live on

SHI Unveils Online Return Request Functionality

We are pleased to announce that you can now initiate a Return Request on for eligible hardware items! Please note:

  • Items must have been purchased in the last 30-75 days.
  • Items need to be invoiced before a Return Request can be initiated.
  • Most software and warranties are not eligible for return via

How to Submit a Return Request from Web Order Details Page

Hover over “My Account” in the top navigation menu, scroll to “Orders and Quotes,” then select “Order Status” and search for “Orders Placed in the last six months.” A “Request Item Return” button will then appear within the “Web Order Details” page of any eligible order.


Select the item(s) you would like to return, and complete the “Reason For Return” and “Has package been opened?” fields.


After providing the required information, please provide your email address (if not already filled in) and submit the request. You will then see a message confirming your submission.


After successfully submitting the Return Request, it will be sent to your sales team, who will begin processing it. You can verify the status of a Return Request within the “Order Details” screen.


Want to learn more about this process, or the status of a return? Please contact your Sales Rep today!