Case Study:

Leading U.S. Provider of Hospital Staffing and Administration Services Ensures Remote Employees’ Success During COVID-19

SHI stands up Proof of Concept for 2,000 Amazon WorkSpaces

Highlights:

Customer Profile

A leading provider of hospital staffing and administration services.

Challenge

The customer needed help creating a self-service portal for 2,000 Amazon WorkSpaces to quickly scale Virtual Desktop instances while ensuring network connectivity.

Solution

ITAM and Licensing

SHI stood up a six-instance Proof of Concept into the customer’s internal Active Directory, integrating their OKTA system for SSO and configuring internal applications.

Partners

AWS Microsoft Okta Samanage

Benefits/Results

  • Successful Proof of Concept integration
  • Built out a baseline bundle and integrated it with local Active Directory and Okta
  • Removed the burden of manually creating WorkSpaces instances

The COVID-19 pandemic impacted millions of individuals and businesses across the globe, creating the ‘new norm’ for remote work. This leading U.S. provider of hospital staffing and administration services was no exception.

Challenge:

One of the largest integrated care providers in the country – with over 16,000 clinicians – needed to explore remote work options for their essential staff during COVID-19, especially for employees still utilizing traditional desktop workstations.

Senior leadership requested help from their IT support team to provide a Proof of Concept for 2,000 Amazon WorkSpaces to quickly scale Virtual Desktop instances while ensuring network connectivity to corporate networks and allowing user access to critical business applications.

With minimum exposure to Amazon WorkSpaces, the customer needed help creating a self-service portal that would offer a highly secure and compliant configuration and deployment.

Solution:

SHI’s AWS architects became an extension of the customer’s IT support team, standing up a six-instance Proof of Concept into the customer’s internal Active Directory, integrating their OKTA system for SSO and configuring internal applications. Our team also created a base bundle using Amazon’s Performance bundle + Microsoft Office to install and test critical applications, which would be used as the baseline Workspaces bundle to deploy at scale after the Proof of Concept approval.

SHI designed a solution leveraging their Samanage Ticketing system, AWS API Gateway, Lambda, SES for email creation, Okta, and Amazon WorkSpaces – creating an automated process to request, approve, and deploy their Amazon WorkSpaces instances.

Solution components included:

  • Integration with Samanage ticketing system using AWS cross account roles, with Samanage’s AWS client access integration.
  • AWS API Gateway was integrated with a Lambda function to create a WorkSpaces request email, tagging it for approval from the user’s manager.
  • AWS SES integration to send the email from Samanage to the user and to track the response through the Lambda function to either deny or approve the process.
  • Once the approval was completed, a second Lambda function was triggered to create an Okta-enabled WorkSpaces from their baseline WorkSpaces bundle, issuing the WorkSpaces email with their registration key and login information, and creating a temporary and secure link for the user to download the Amazon WorkSpaces client.

Result:

  • Built out the baseline bundle and integrated it with local Active Directory and Okta.
  • Deployed the bundle to the remaining five instances, eliminating future issues with a larger deployment.
  • Successful Proof of Concept integration.
  • Removed the burden of manually creating WorkSpaces instances, including drafting individual emails to managers and waiting for a response.
  • Provided work-from-home employees with a link to the Samanage login, enabling them to request access to WorkSpaces and utilize their newly created Virtual Desktop instance.