Case Study:

Leading Healthcare Pioneer Suffers From Mysterious Symptom After Switching Mobile Devices

SHI and Microsoft pair Surface tablets to EKG machines in 1,500 ambulances - saving customer millions in deployment and connectivity costs

Highlights:

Customer Profile

A leading healthcare pioneer of emergency ambulatory services, specializing in emergency medicine, anesthesiology and hospital medicine.

Challenge

Outdated ambulance technology was not compatible with new medical equipment and its security settings, which made it difficult to connect new Surface tablets to existing EKG machines.

Solution

Enduser
Security
Networking

SHI worked with Microsoft to submit a design change and create an updated version of Windows 10, incorporating the settings needed to link the tablets to the EKG machines.

Partners

Microsoft

Benefits/Results

  • Improved security and ease of use for all employees (including IT staff)
  • Customer saved approximately $2 million in product and simplified deployment
  • Smooth implementation of the solution across all 1,500 ambulances nationwide

Challenge:

A leading healthcare pioneer of emergency ambulatory services is in the business of quick responses and patient care, but there was one thing slowing them down - old technology in all 1,500 ambulances nationwide.

Due to the advanced security concerns faced by healthcare providers, the customer wanted to deploy a new a software security encryption feature that could only be supported by a device running on Windows 10, this made the Microsoft Surface an obvious device choice. But for some reason, the new Surface tablets could not connect to the older ambulance EKG machines via Bluetooth, which was critical out in the field. Finding a solution to bridge the gap between the new software and the Bluetooth connection became more urgent than ever!

Solution:

After helping the customer procure and store their new Surface devices, SHI proposed resolving the connectivity issue in one of three ways: 1) develop a unique application for the customer that would specifically pair the EKG device to the Surface tablets, 2) order $60,000 worth of cables that would allow the two devices to connect, or 3) work with Microsoft to submit a design change and create an updated version of Windows 10, incorporating the settings needed to link the tablets to the EKG machines. Not surprisingly, option 3 was the clear winner.

As a top Microsoft partner, SHI negotiated an extraordinarily quick and financially feasible solution, and in less than two months, Microsoft made the change specifically for the customer and presented it with the next Windows 10 update!

Simultaneously, SHI worked directly with the manufacturer of the EKG machines to smoothly implement the solution across all 1,500 ambulances nationwide.

The solution ultimately saved the customer approximately $2 million in product and simplified deployment, and it has provided an improved security and ease of use for all employees (including IT staff).

With the tablets deployed and connected, SHI is now reviewing the customer's infrastructure plans to refresh 300 of their facility sites with new servers, tape backups and network components. The project is expected to be completed within the next three years.

As a result of this successful pilot program, the customer has purchased an additional 3,000 Surface tablets which are being stored in SHI's Integration Center, ready to be rolled out whenever the alarm bell sounds!