ITAM Process
Maturity Assessment

For many, investing in an ITAM or SAM tool is seen as the #1 priority. Yet, up to 75% of organizations are left feeling that their tools under-deliver on expected value — that's because they underestimate the importance of ITAM processes.

SHI's expert team of ITAM Process Consultants can help you identify the gaps, root causes and deficiencies that are preventing your ITAM program from delivering its maximum value to the organization.

Five signs that you need an ITAM Process Maturity Assessment

If any or all of the statements below are true for your organization, you need to review your ITAM processes:

One
You are concerned there are hidden costs and unmanaged risks across the IT estate
Two
You have pain points and bottlenecks in ITAM processes but can’t fix them
Three
You can’t say with certainty that ITAM processes are 100% aligned with business goals
Four
You are not clear on how best to allocate existing resources and spend
Five
You do not have a clear roadmap to continual ITAM maturity and improvement

Our ITAM Process Consultants will work with you to ensure your ITAM processes are clearly defined, aligned with business goals, focused on the biggest value areas and implemented successfully. Your ITAM processes will be clearer, more effective and more efficient than ever.

Key Benefits of an ITAM Process Maturity Assessment:

Identify

Costs and risks associated with your ITAM processes and policies

Align

ITAM processes with business objectives and requirements

Reduce

Hidden costs and wasted spend

Prioritize

Spend and resource allocation

Enhance

Control and identify process efficiencies

What is an ITAM Process Maturity Asessment?

SHI will measure the maturity of your ITAM processes against the ISO 19770-1 best practices by:

Analyze
Analyzing the current state of your organization’s ITAM processes and procedures
Identify
Identifying deficiences and shortcomings to help you understand and prioritize needs
uncover
Uncovering gaps, root causes and solutions to overcome issues through implementation or redesign of policies and processes

Determining your Maturity Level

An ITAM Process Maturity Assessment kicks off as an SHI-led workshop where our ITAM Process & Design Consultants interview key stakeholders, and discuss your existing ITAM policies and processes to determine the maturity level of your organization.

Basic

  • Aware of ITAM responsibilities
  • No proactive management

Standardized

  • ITAM owned at a senior level
  • Asset Management Tool in place
  • Documented policies and procedures

Rationalized

  • ITAM forms part of day-to-day operations
  • License Management Tool in place
  • Proactive compliance reporting

Dynamic

  • ITAM forms part of business objectives
  • Regular conformance verification
  • Compliance by default
  • Continuous improvement

Engagement Methodology

Every ITAM Maturity Assessment is built on SHI’s proven three-phase engagement methodology, ensuring the fastest and smoothest route to project success.

1

Information Gathering

2

Analyze Findings

3

Provide Improvement Recommendations

Introductory Workshop
Evaluate interview responses, data and documentation
Communicate findings to stakeholders
Stakeholder Interviews
Identify maturity rating
Craft ITAM improvement plan
Collect documentation and evidentiary data
Develop Maturity Assessment Report

(includes executive summary, detailed findings and recommendations)

Prioritize next steps

What do you get?

Your complete report includes:

Executive Summary
Maturity Rating
Detailed Findings
Improvement Recommendations

All SHI SAM Managed Services include an ITAM Process Maturity Assessment at no additional cost.

SHI has a dedicated Strategic ITAM Consulting Services team with a broad range of expertise in ITAM and SAM Process Design & Implementation, Customer Lifecycle Support and SAM Process & Tools Assessments.

To learn more about the ITAM Process Maturity Assessment from SHI, contact us today!