Your desktop environment is unique …
and so is how we support it.

Although the name sounds vague, Deskside Support Services might be SHI’s most correctly and succinctly titled group of end-user services. Our Deskside Support Services can provide the most efficient path(s) to get – and keep – your desktop end-users connected and productive.

Below are the Deskside Support Services most frequently requested by SHI customers:

Managed Deployment (Delivery, Installation, Relocation)

  • Desktop image development, management
    and distribution
  • Hardware vendor management (build and deliver)
  • Desktop application packaging and end-user group
    profile management
  • Hardware configuration
  • Data migration

Staff Augmentation

Maybe you need extra hands on deck for an upcoming project or your team needs to get caught up on existing workloads. SHI can provide on-site certified technicians for short- or long-term.


If it’s broken, we’ll fix it as determined by agreed-upon SLAs. It’s that simple.

OS Migration

For organizations that upgrade operating systems before they upgrade hardware, SHI provides the below to ensure a smooth transition:

  • Project Management: Dedicated personnel to oversee the entire migration
  • Customized Process: SHI will help deliver a documented, customer-specific, repeatable process in the event that you need to migrate on your own
  • A Detailed Work Breakdown Structure (WBS)
  • Support: On-site, remote or day-after
  • Reporting: Asset management updates and standardized performance reports

Our Deskside Support Services solutions are not one-size-fits-all and will be modified to fit your needs. Our team consists of trained and certified architects, consultants, technicians and project managers whose number one goal is to deliver a custom-built solution from start to finish.

If you require a service that's not listed above, contact us to get the process started today!