Warranty
Services

Making that spilled cup of coffee on your laptop
a small hiccup instead of a huge headache.

Going above and beyond pays – especially when it comes to your IT warranties. With SHI Warranty Services, you can extend the life of your technology and keep your organization running at peak performance … no matter what comes your way.

Our Warranty Services let you enjoy:

  • Coverage up to 5 years
  • 24/7 technical support
  • A U.S.-based call center
  • Global support capabilities
  • 100% coverage for commercial use, parts, labor and accidental damage
  • $0 deductible
  • And more!
Coverages OEM Warranty SHI Extended
Warranty Program
Manufacturer
Mechanical Breakdown
Electrical Breakdown
Power Surge
Accidental Damage
Normal Wear and Tear
Commercial Use

Product Protection and Warranty Plans

Receive protection beyond the standard manufacturer’s limited warranty
  • 100% parts and labor, normal wear and tear, and power surges are covered
  • “No lemon” guarantee
  • If a unit cannot be fixed, we replace it
  • No deductibles, hidden fees or surprise charges
  • Commercial use is included
Deliver world class service to any of your locations within the U.S.
  • Basic triage and remote diagnostic is included
  • 24-hour advanced exchange (available if needed)
  • Depot service (includes parts, labor and shipping)
  • Three-way shipping is included
  • 24/7 technical phone support from a U.S.-based call center

Post-Warranty and Ongoing Maintenance Agreements

Is your equipment outliving its warranty?

We can keep your investment protected, even if your warranty is about to expire – or already did. We can consolidate multiple vendor agreements into one easy-to-swallow package, with the ability to add or remove coverage at any time. If something happens, our field engineers will serve as an extension of your organization and deliver reliable, efficient maintenance support services.

The Latest and Greatest – Fully Protected

With SHI’s Device as a Service offering, you can experience the best tech, all the time, with worry-free warranty coverage and fixed monthly payments.

Why SHI?

  • Affordability: Save up to 40-60% on your coverage.
  • Expertise: Our Level III engineering teams are hired directly from OEMs and average 15 years of experience.
  • Service Locations: Our vast partner network, 50 service locations and 110 global stocking locations have you covered.
  • Service Level Agreements (SLAs): We have it all – 24x7x4, 8x5x4, 8x5xNBD and more.

Take your existing warranties to the next level.

Advanced Exchange Program

Time is money – replace your defective units even faster!

SHI’s Advanced Exchange Program supports your current OEM warranties, and reduces your downtime and workload by handling the warranty and replacement shipment processes for you. Learn more about the program

For more information about SHI Warranty Services, contact us today!