SHI's order entry system is customized to support tracking of multiple Volume Licensing Programs for all federal, state, and local customers.  We establish customer specific SKU's for each product in the customer's agreement and require the entry of VLP agreement/enrollment numbers for each program, at the line-item level. This means that single orders can be placed against multiple agreements or enrollments, for a single invoice. Customer identified tracking information, such as A/P codes, department codes, or other customer specific information can also be incorporated into the order process to further assist our government customers in managing license tracking.  As an additional service to our Enterprise Program customers, SHI can implement a zero-cost SKU program to track licensing that has been purchased through other providers.  SHI's custom features for clean and accurate reporting result in the most comprehensive set of license tracking reports in the industry.